When you’re responsible for installing security systems, your role goes beyond just hardware setup. You’re also a trusted advisor helping clients make crucial choices, one of the most important being, which Alarm Receiving Centre (ARC) will monitor their property and personal safety. The ARC is the nerve centre of any monitored alarm system. It’s where alarms are received, verified, and acted upon, often determining how quickly emergency services are dispatched.
The alarm monitoring market is expected to register a CAGR of 6.2% by 2030. So, how can installers effectively evaluate and recommend the right ARC? This checklist highlights the key qualities and performance standards to help you evaluate alarm receiving centres confidently, whether for a new installation or an upgrade.
- Why Accreditation and Compliance Matter When Choosing an Alarm Receiving Centre
- Essential Technology Features to Look for in an Alarm Receiving Centre
- How to Assess Alarm Receiving Centre Response Times and Operator Expertise
- Additional Services Offered by Alarm Receiving Centres That Benefit Installers and Clients
- Why Transparent Reporting and Installer Support Should Influence Your ARC Choice
- How Installers Can Choose the Best Alarm Receiving Centre
- Contact RMS for Trusted Alarm Receiving Centre Solutions
Why Accreditation and Compliance Matter When Choosing an Alarm Receiving Centre
It’s best to start with the basics when evaluating alarm receiving centres. Is the ARC accredited by leading industry bodies? In the UK, NSI Gold (National Security Inspectorate) and SSAIB certification are widely regarded as marks of operational excellence and compliance. These certifications ensure the ARC meets rigorous benchmarks, including:
- BS 5979 / BS EN 50518 compliance — standards specifically designed for alarm receiving centres
- Data protection in line with GDPR requirements
- Regular independent audits and inspections
Why does this matter?
Accreditation is your client’s guarantee that the ARC operates to the highest industry standards and follows best practices. Without it, you risk entrusting your client’s security to a centre and professional alarm service that might not maintain essential safeguards or operational reliability.
At RMS, for example, their NSI Gold-certified ARC is regularly audited and maintains strict compliance with BS 5979 and BS EN 50518, offering installers and clients solid peace of mind.
Essential Technology Features to Look for in an Alarm Receiving Centre
The technology underpinning an ARC is also crucial. A modern ARC must be resilient and capable of handling a diverse range of alarms, from intruder and fire to panic and medical alarms.
Key questions to ask:
- Does the ARC support dual path signalling? This means alarms can be sent via both IP and GSM or phone lines, ensuring redundancy if one path fails.
- Which signalling protocols are supported? Leading ARCs work with industry standards like Redcare, CSL DualCom, Emizon, and others to ensure compatibility with various alarm systems.
- Is the facility classified as Category II or higher? This classification guarantees the physical security and operational resilience of the ARC.
- Are failover and power redundancy systems in place? This includes backup generators and battery systems to maintain continuous operations during power outages.
- Does the ARC offer cloud-based remote access or reporting portals? Installers benefit from real-time status updates and detailed reporting, while end-users appreciate transparency and control.
RMS’s ARC uses a multi-layered infrastructure with Category II certification, dual path signalling, and cloud-enabled portals that let installers and customers track alarm activity anytime, anywhere. This kind of technology integration is a game changer in terms of reliability and usability.
How to Assess Alarm Receiving Centre Response Times and Operator Expertise
Even the best technology can’t replace skilled, attentive operators. When an alarm is triggered, the speed and professionalism of the response can be a life or property-saving factor. Therefore make sure to consider:
- Average operator response time: Top ARCs respond to alarm activations in under 60 seconds, often faster.
- Operator-to-alarm ratio: This ensures that operators are not overwhelmed, especially during peak times or multiple simultaneous alarms.
- Training and retention: Well-trained staff who understand alarm verification protocols and customer interaction are key to reducing false alarms and improving outcomes.
- 24/7/365 coverage: Ensure there are always live human operators ready to take calls and monitor alarms around the clock.
RMS’s team of handpicked operators undergo rigorous training and are supported by advanced monitoring software, helping them achieve response times consistently under 40 seconds, well below industry benchmarks.
Additional Services Offered by Alarm Receiving Centres That Benefit Installers and Clients
Alarm monitoring is the core, but many ARCs now offer additional services that add significant value:
Keyholder Management & Verified Response
Immediate notification of keyholders or police based on strict verification protocols to reduce false dispatches.
Video Verification
Remote video feeds or snapshots triggered by alarms can help operators verify genuine threats and reduce false alarms.
Mobile App Alerts
Real-time alerts and control options for end-users increase transparency and control.
Integration With Smart Systems
Compatibility with smart building management platforms adds convenience and functionality.
Customisable Escalation Protocols
Tailored response plans for different types of alarms or client preferences.
RMS offers all these services and more. Their mobile app and cloud portal empower installers and end-users with full transparency, while video verification and bespoke response plans improve security outcomes and customer satisfaction.
Why Transparent Reporting and Installer Support Should Influence Your ARC Choice
As an installer, you need to know that the ARC supports your business with clear, accessible information and responsive support. Look for ARCs that offer:
- Detailed, easy-to-understand reporting on alarm activations, responses, and outcomes
- Installer portals for real-time system monitoring and management
- Dedicated account managers or support teams who understand your needs and help you resolve issues promptly
- Training and marketing support to help you grow your business with reliable monitoring partners
RMS provides installers with a comprehensive portal offering real-time dashboards and performance data. Plus, their dedicated installer support team ensures you’re never left in the dark.
How Installers Can Choose the Best Alarm Receiving Centre
As an installer, your expertise extends far beyond fitting hardware – you’re an advisor and gatekeeper for your clients’ safety. Choosing the right ARC is a critical part of the installation process that can make or break the overall security experience.
By using this checklist and focusing on accreditation, technology, response capabilities, services, and support, you can confidently evaluate ARCs and recommend the best fit for each client’s unique needs.
RMS exemplifies what a modern ARC should be: NSI Gold accredited, technology-forward, staffed by highly trained operators, and dedicated to supporting installers with transparent tools and outstanding service. Partnering with a centre like RMS ensures your clients get the reliable, professional alarm monitoring they deserve, and that you maintain your reputation as a trusted installer.
Contact RMS for Trusted Alarm Receiving Centre Solutions
If you’re looking to elevate your installations with a dependable, accredited Alarm Receiving Centre that prioritises fast response, cutting-edge technology, and excellent installer support, RMS is here to help with their innovative monitoring solutions.
Get in touch with the RMS team today to discuss your security monitoring or non-security monitoring needs and discover how we can work together to protect your clients’ homes and businesses more effectively.
Call us at 0330 002 1149 to start the conversation.
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