When you choose RMS to provide the monitoring service for your system installations, you can be assured your client will receive unparalleled customer service, complete transparency and total site security.
Uninterrupted Monitoring Service
We provide a completely uninterrupted monitoring service due to our highly secure and self-contained facility. Have peace of mind that your client’s security will never be compromised by ours.
Advocates for Innovation
Our customers experience the most up-to-date technology available for a constantly improved service. We are constantly striving to embrace new technologies to enhance our service such as the implementation of Calipsa false alarm management. This can dramatically reduce the number of false alarms, saving your clients considerable time and money.
Hand-Picked 5* Team
Everyone matters at RMS and we understand that the service we provide is only as good as our people. Our whole RMS team are at the very core of our service provision and so we continually invest in training and skills to ensure each and every one are ahead of their game. Each of our Monitoring Centre Operatives are SIA licenced, BS7858:2012 vetted, comprehensively trained and together they hold a wealth of security experience.
Honesty and transparency are central to our customer service provision. So we’re very selective when we choose people to join our team. Only people who display these traits, as well as demonstrating a belief in providing excellent customer service make the grade. Because we believe our people and our customer service are what sets us apart from others, and gives you the level of service you deserve.
We know the importance of human interaction when responding to alarm activations. We don’t agree with fully automated monitoring and are proud to offer exceptional customer service to you and your customers, that is personable and approachable. We guarantee there will always be a person at the end of the phone, no matter the query.
We see ourselves as an extension of your client’s business, not just a supplier of a service, so your challenge is our challenge. We drive this ethic into every part of our business with a strong focus on the solution rather than the problem.
NSI Gold Accreditation
We are NSI Gold approved, which is one of the highest levels of third-party accreditation available in the security industry. NSI audit us regularly to ensure we’re meeting the minimum requirements of their stringent criteria, and we have proudly held Gold accreditation for over 10 years.
Our customer retention rate speaks volumes, and we regularly receive praise back about our exemplary service, or when a particular member of our team has gone above and beyond for a customer.
“We are very happy with the service we have received since the switch over. The operatives in your alarm receiving centre are very polite and vigilant when calling us regarding activations. 100% better than past experience with our previous supplier.”
“I would like to say a big thank you for your professionalism on the incident in our depot throughout the night. I am sure you went past the call of duty to protect me, keep me informed and checking to see if we were alright on the premises. You even helped police to locate where the intruder had been. Again a big thank you to the team, it’s nice to know we are been watched by a professional group.”