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Case Study – Champion Security Installations

Champion Security Installations (CSI) are a commercial and residential security provider that make tailor-made security solutions for businesses and homes across the UK.

About the Project

The company were unhappy with their current alarm monitoring provider and therefore transferred over to RMS, due to wanting a more responsive and efficient customer service experience.

It took 12 months for CSI to transfer over their intruder monitoring business to the RMS monitoring centre, which was a smooth and uninterrupted process. CSI was pleased with the transition and the RMS team ensured that CSI’s customers remained protected at all times without any system downtime during the handover.

CSI is very pleased with the regular communication and support from RMS.

Over the past 12 months, we have transferred our intruder monitoring business to RMS monitoring centre. Dan and his team have managed this process from end to end ensuring that our customers remain protected and given us peace of mind that our service delivery is uninterrupted. We have regular contact with the monitoring centre ensuring a strong working relationship continues and we look forward to continuing our relationship with the RMS team.

Director at Champion Security Installations

 

Case Study – Thorne Access & Security Ltd

Thorne Access & Security Ltd provide bespoke security systems designed to meet client specific, electronic needs. Based in the north-west of England, Thorne Access & Security Ltd have worked with premier league stadiums, health spas and other bespoke projects.

About the Project

The security provider was interested in switching their alarm monitoring provider, to one of a higher standard, especially in terms of customer service and having a good relationship with the monitoring team.

RMS took on the alarm monitoring of Thorne Access & Security Ltd’s systems and have built up a strong relationship between the two teams. They now have a monitoring team that is reliable with efficient communication and dedicated to providing excellent customer service.

My team and I at Thorne Security have developed a strong working relationship with Dan Toliver and RMS over the years that we have worked with them. Their dedication to delivering excellent customer service mixed with the personal touch to both ourselves and our customers stands them out from other monitoring centres that we have used in the past.

Director at Thorne Access & Security Ltd

 

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