Helpdesk Services
Our Helpdesk service ensures your business calls are answered and handled professionally, and on time. We provide a range of solutions including message and call handling, call escalation, and professional switchboard services.
However large or small your business is, professional in-bound call handling ensures your customers receive a high-end, professional service, and in-bound calls are never missed. Remote Monitoring Services offers a complete remote call handling solution tailored to your business requirements.
We feel our call handling services are unparalleled in comparison to others as we pride ourselves on providing a fully transparent, honest service.
Benefits of our Helpdesk Solutions
The benefits of our call handling services include:
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Professional handling, fielding and directing of in-bound calls
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Handling of in-bound calls either 24/7, out of hours or to cover holiday or sick leave
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Professional switchboard service to ensure your calls are directed to the correct recipients
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Free your time to concentrate on running your business
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Ensure no opportunities are missed through mishandling of calls
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Professional, honest and transparent service
How Our Helpdesk Solutions Work
There are various Helpdesk options available, including complete call and message handling either 24/7 or at times to suit your business requirements, switchboard solutions to ensure in-bound calls are correctly delivered, call escalation so immediately important calls are prioritised and dealt with accordingly.
What Happens Next?
If you’re looking to:
- Set up a new Helpdesk solution for your business
- move your existing call handling service contract to us
call us on 0330 002 1149 to get a free quotation today. One of our expert Monitoring Centre team will discuss your requirements in more detail. They can answer any questions and detail the next steps.
If you have any questions regarding any of the monitoring services we offer then please don’t hesitate to get in touch with us. We’re more than happy to answer any questions.