Guaranteed to reduce unwanted alarms, our monitoring service will save money, time and effort for you and your customers.

Remote Monitoring Services (RMS) is an NSI Gold approved Alarm Receiving Centre, providing fire and security system monitoring services to installers and their end users across the UK.

What makes us different to other monitoring centres is our consistently outstanding level of customer service. Our Monitoring Centre Operatives regularly undergo extensive, in-depth training to ensure they’re at the forefront of their profession.

In addition, we pride ourselves on providing a truly transparent service, whereby you have full visibility and reporting of any activations that occur from your systems.

Dan Tolliver, RMS Monitoring Centre Manager, says: “We really pride ourselves on being honest and providing a transparent service. That’s the key to providing our customers with the service levels they both expect and deserve. A common complaint we hear is of substandard service levels received elsewhere, with signals being missed and reports not being generated. Our customers receive a full report of all incidents for complete service transparency. Ensuring customers’ premises are fully protected 24/7 is paramount to our excellent service provision.”

HAND-PICKED SECURITY OPERATIVES

Our carefully chosen Monitoring Operatives team are, in our opinion, one of the finest in the country.

Each one of our operatives are SIA licenced, BS7858:2012 vetted, undergo a complete ongoing training programme and have years of experience between them.

LEADING THE WAY

Here at RMS, we advocate innovation and technology development. Therefore, we are constantly striving to embrace new technologies available to enhance our service provision to customers.

We incorporate Calipsa false alarm management into our service provision. This dramatically reduces the number of false alarms for our customers, saving them considerable time and money in both company downtime and unnecessary engineer visits.

SECURE 24/7 SERVICE

Our Alarm Receiving Centre is completely self-contained in a highly secure building. Our facilities are resistant to physical attack or power failure, and we have a secure, complete back up service so in the unlikely event of a main system failure, we are able to continue providing an uninterrupted monitoring service for our clients.