Who We Are
RMS is a leading remote monitoring company in the UK, providing 24/7 monitoring services for businesses, security installers, and sites nationwide.
With over 10 years of NSI Gold accreditation, we operate to the highest industry standards while delivering exceptional customer service. Our mission is simple, to monitor what matters most and provide complete peace of mind through reliable, proactive protection.
What We Do
Remote Monitoring Services (RMS) is an NSI Gold-approved Remote Monitoring Centre, delivering advanced CCTV monitoring, fire alarm monitoring services, as well as other non-security monitoring services across the UK. Our services are designed to:
- Reduce false alarms
- Save time and operational costs
- Improve overall site security
We support both security installers and end users, ensuring every system we monitor performs at its highest level.
What Makes Us Different
What sets RMS apart from other monitoring centres is our consistently high level of customer service. Our Monitoring Centre Operatives undergo extensive, ongoing training to ensure they remain at the forefront of the industry. This allows us to deliver a service that is not only reliable, but also proactive and highly responsive.
We also provide a fully transparent service, giving customers complete visibility of all system activity, alarms, and responses through detailed reporting.
“We really pride ourselves on being honest and providing a transparent service. That’s the key to providing our customers with the service levels they both expect and deserve. A common complaint we hear is of substandard service levels received elsewhere, with signals being missed and reports not being generated. Our customers receive a full report of all incidents for complete service transparency. Ensuring customers’ premises are fully protected 24/7 is paramount to our excellent service provision.” – RMS Monitoring Centre Manager
Our People
Our Monitoring Operatives are carefully selected and highly experienced professionals. Each team member is:
- SIA licensed
- BS7858 vetted
- Fully trained with continuous development programmes
- Experienced in handling a wide range of monitoring scenarios
This ensures your site is always monitored by skilled and knowledgeable professionals.
Innovation & Technology
At RMS, we are committed to leading the way in remote monitoring technology. We continuously invest in new systems and innovations to enhance our service, including advanced false alarm filtering technology such as Calipsa. This significantly reduces unnecessary alerts, saving customers time, money, and disruption. We were also one of the first UK-based monitoring centres to introduce multi-device customer apps, giving clients instant access to:
- Monitoring portals
- Reports and activity logs
- Company updates and information
Secure 24/7 Remote Monitoring
Our Remote Monitoring Centre operates from a highly secure, self-contained facility designed for complete reliability. Key features include:
- Protection against physical threats
- Backup power systems
- Full redundancy and failover systems
In the unlikely event of a system failure, our backup infrastructure ensures continuous, uninterrupted monitoring 24/7.
Our Commitment
We pride ourselves on honesty, transparency, and delivering the level of service our customers expect and deserve. Every client receives detailed reporting on all incidents, ensuring full visibility and confidence that their premises are protected at all times.
