Answering and effectively managing calls can be an effective way of increasing the productivity and success of a business. From enquiries and new leads, to repeat business, a business’s call handling strategy can be an essential part of a business’s reputation and profitability. However, many businesses, large and small, can find it hard to stay on top of incoming calls and can often feel overwhelmed and distracted by their other day-to-day tasks.
Enter professional call handling. A virtual service that allows a third party to take over a business’s call handling and management. Keep reading to see all the benefits of professional call handling and see if it’s something you could benefit from.
8 Benefits of Professional Call Handling
Professional Switchboard
A major benefit of professional call handling is that they can act as a professional switchboard, vetting calls and directing them to the necessary individual. This not only saves employees time transferring calls themselves, but it also provides better customer service for the caller, due to providing a professional and organised call experience.
Flexibility
Outsourcing your call handling enables a business to have full control and flexibility. The majority of call handling services have a flexible approach and will be able to adapt to each business’s needs. Whether that be out-of-hours call handling or sick leave and holiday cover for an in-house receptionist.
Out Of Hours Support
Don’t have the capabilities to answer incoming calls out of hours? This is a major benefit of professional call handling and allows for customers to reach a business any time of day, at a time that suits them.
No Wasted Time Cold Callers
Cold callers are not only annoying for employees but they also lower productivity and waste valuable time. With professional call handling, employees will no longer have to deal with cold callers and will only be put through to legitimate calls.
No Missed Calls
A professional call handling service will guarantee that no call is ever missed. When employees are responsible for call handling it’s likely that some calls will be missed throughout the day, due to the employee having other meetings and responsibilities that mean they can’t be by the phone. Any call could be a new opportunity for a business, so it’s vital that all calls are answered and managed effectively.
Provide High-Quality Customer Service
All call-handlers within a professional service are highly trained to offer a premium level of customer service and experience. They are very experienced and therefore have the ability to consistently provide a high-quality phone conversation in line with the clients brand and business type. They will be able to answer customer questions as well as direct them to the right individual quickly and effectively.
Reduced Employee Stress
Constant calls and replying to missed calls whilst trying to perform their main job role duties throughout the day can be quite stressful for employees. This stress can impact their overall performance as well as their wellbeing. A study by Perkbox found that 79% of UK adults in employment commonly experience workplace stress. A professional call handling service will take this stress away so employees can focus on their other tasks.
Focus On Your Business
Many employees often get side-tracked by following up on or taking incoming calls. This can massively affect their productivity and they can lose focus on the priority tasks at hand, especially if they receive pressure to answer all calls. By outsourcing call handling to a professional service, a business can focus solely on the important tasks they need to do in order to grow and make the business a success.
Professional Call Handling with RMS
At RMS, we provide professional call handling through our Helpdesk Solutions service. This includes all call and messaging handling and switchboard solutions so that all calls are dealt with accordingly, delivered correctly and any escalations are dealt with as appropriate.
For more information and for a FREE quote get in touch with the RMS team. Call us on 0330 002 1149 or get in touch online today.
Share:
