On a daily basis, business sites are subject to countless visitors and requests. Without suitable management in place, security issues can arise from unauthorised access. Virtual concierge services act as a solution to this challenge. This service allows businesses to deliver high-quality customer experiences while optimising operational efficiency. Within this article, we will delve into virtual concierge services, how they can function and benefit businesses as well as outline what RMS can provide for you in our Virtual Concierge Services.
What is a Virtual Concierge Service?
Virtual concierge services remove the need for both on-site security and in-person employees to verify visitors. Instead, a team of trained individuals from a third-party remote services company can remotely respond to entry requests, and security concerns and monitor the business premise by utilising access to your security systems.
Virtual services are nothing new, and customers are now fully efficient with remote communications. Research shows that many actually prefer them and their ability for increased efficiencies, as shown by 65% of restaurant customers preferring self-service kiosks, than interacting with staff.
How Does Virtual Concierge Work?
With access to your CCTV and security systems, a virtual concierge service team is able to monitor an entire premise. They are highly and bespokely trained to your business requirements, to carry out the necessary actions to determine whether visitors and others wanting access are permitted to enter. If deemed as suitable for access, the team can allow them entry as a result of having control over your security system. This means they can open gates and barriers whilst also meeting requests sent to them.
7 Benefits of a Virtual Concierge Service
1. Full Site Management
With access to your security systems, a virtual concierge provider can monitor all areas of your site from a highly secure and self-contained facility. This means there is never an area left unsupervised and visitors will always be responded to.
2. Improves Overall Site Security
A major benefit of a virtual concierge service is that the team will have complete surveillance over your entire premises at all times, meaning security concerns can be attended to at a greater speed and efficiency, improving overall site security.
3. Provides Both Gate & Barrier Access Control
If they have the right technologies in place, a virtual concierge service will have the benefit of having full gate and barrier control, allowing them to provide a remote concierge service on the perimeter of a site.
4. Delivers Aligned Customer Service
Virtual concierge operatives are highly professional and will be trained in line with a site’s customer service efforts. They will therefore be equipped to answer any questions and exist to act as an extension of a site’s customer experience.
5. Acts as a Cost-Effective Solution
Using a virtual concierge service acts as a cost-effective option for sites. This service negates the need for in-person security guards or employees to verify visitor entry, therefore providing the benefit of reduced overall costs.
6. Increased Operational Flexibility
Virtual concierge can adapt and respond to fluctuating customer demands, ensuring smooth operations around the clock.
7. Guests & Visitors Are Never Left Unattended
Virtual concierge eliminates the worry of unattended guests and visitors waiting at a front desk or unverified individuals wandering around your site, posing potential security risks.
How Much Does Virtual Concierge Cost?
Multiple factors influence the cost of a virtual concierge service, such as the size of the site and the services required. At RMS, we offer a free no-obligation quotation and would recommend you to get in touch for an accurate cost for your sites.
Virtual Concierge Services at RMS
At RMS we offer a fully flexible and bespoke service that can be tailored to the wants and needs of a client. We recognise the importance of customer service and our team is highly trained to respond in accordance with whatever the task, regardless of industry or size of site.
We are National Security Inspectorate (NSI) Gold-approved and have been for over 10 years, continuously proving our exceptional standards within the industry.
Get in Touch
If you’re interested in high-quality virtual concierge services for your site, please get in touch. Contact us at 0330 002 1149 or fill out the form for a free no-obligation quotation.
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