With the government banning the production and sale of gasoline vehicles from 2030, the demand for EV charge points is increasing. Many sites are beginning to introduce EV charge points for their workplace, fleet and public use, however, they do have their challenges. Many sites suffer from significant downtime and undiagnosed faults with their EV charge points, which leaves customers unhappy and their business unproductive. That’s where EV charge point monitoring comes in. In this article, we’ll answer all your EV charger monitoring questions and look at how RMS can support your EV-using sites.
- The Current EV Market
- Why Monitor EV Chargers?
- Can You Monitor EV Chargers Yourself?
- What Is EV Charge Point Monitoring?
- What Are The Benefits of Professional Monitoring EV Chargers?
- Monitoring EV Chargers With RMS
- Get in Touch
The Current EV Market
The transition to electric vehicles is accelerating rapidly across the UK, with the total number of public charging devices surpassing 86,000 as of late 2025, according to the latest UK Government statistics. This expansion includes a substantial rise in high-speed chargers, particularly at destinations and on-street locations. However, this growth brings greater scrutiny to charger reliability. New UK government regulations now enforce a minimum 99% uptime for rapid public charging points, highlighting the critical need for constant, professional oversight to maintain service quality and avoid potential penalties.
For businesses integrating charging into their operations, such as those in the restaurant sector or managing large fleet operations, ensuring charger reliability is paramount. A study on charging downtime estimated that time lost to charging can cost fleets significantly more than the electricity itself, underlining the financial imperative of proactive maintenance and monitoring.
Why Monitor EV Chargers?
Out-of-use and faulty EV charge points not only negatively affect efficiency, productivity and cost businesses financially but can also damage company reputations due to unsatisfied customers. Studies show that a single failed charging session can cause lasting damage to customer acquisition and retention, making uptime a fundamental business necessity for charge point operators and site owners. However, with 24/7 EV charger monitoring, an alarm receiving centre (ARC) is instantly notified of any issues that arise with a charge point. This means a solution can be sought out quickly and efficiently.
Beyond immediate customer frustration, the business case for professional monitoring is clear. Consistent, high uptime directly correlates with successful revenue management. Moreover, remote monitoring goes beyond just failure detection; it is an integral component of a modern smart building strategy, enabling features like energy management integration and dynamic load balancing to prevent the very faults that lead to downtime in the first place. You can learn more about this integration in our guide on monitoring in the age of smart buildings.
Can You Monitor EV Chargers Yourself?
Put simply, yes. EV charge points can be monitored and checked manually by yourself, however, this is time-consuming, unproductive and leaves room for human error. It also means that you will need someone onsite to constantly monitor your charge point out of hours, a time when issues can still arise.
In the past, self-monitoring may have been feasible for a single unit, but with charge point networks growing and regulations becoming stricter, the burden of managing faults, maintenance scheduling, and providing round-the-clock driver support is too great for most in-house teams. Professional remote monitoring systems act as a central command centre, capable of tracking every critical metric—from voltage and temperature to network health—across a multi-site network, offering a superior level of oversight compared to manual checks. This is especially vital for ensuring the safety and security of all assets on the site, integrating seamlessly with existing CCTV monitoring services.
We recommend professional EV charger monitoring, for an easy, reliable and effective way to monitor your EV chargers around the clock, 24/7. This is not only a more cost-effective option, but also a much easier way of monitoring your electric vehicle charge points. We explore the cost-risk comparison in more depth in our blog on security systems vs. self-monitoring for small businesses.
What Is EV Charge Point Monitoring?
EV charge point monitoring allows a site’s EV charges to be remotely monitored by an ARC and team of dedicated monitoring operatives.
A professional monitoring service uses networked charging systems to communicate status information via protocols like OCPP (Open Charge Point Protocol), which allows for real-time remote configuration and diagnostics. This connectivity is the backbone of efficient operation, particularly as charge points are increasingly installed in locations like student accommodation and office parks where reliability is non-negotiable. Furthermore, adopting advanced technologies like AI in alarm receiving centres is helping to filter out non-critical alerts, ensuring that operator attention is focused only on genuine faults and critical security issues.
1. If a charge point goes offline or there is an issue detected within the system, an alert is sent to the monitoring provider, instantly notifying them of the issue.
2. One of our highly trained monitoring operatives will identify the source of the problem.
3. The first port of call will be to resolve the issue remotely, usually before the end-user even realises there was an issue.
4. If the issue can’t be resolved remotely, the team will organise a maintenance visit and an engineer to be despatched. This proactive approach significantly reduces the potential for costly, reactive emergency callouts.
What Are The Benefits of Professional Monitoring EV Chargers?
24/7 Support, All Year Round
A professional monitoring service means that regardless of the time or day, when an issue arises it will be resolved quickly and efficiently. A 24/7 service 365 days a year, ensures no issue is left unresolved. This constant vigilance is key for both environmental monitoring and essential security measures, such as intruder monitoring.
Reduced EV Charge Point Downtime
Automatic fault detection means any issues can instantly be identified and the issue quickly resolved, therefore reducing EV charger downtime. Without remote monitoring, charge points could be left out unknowingly out of operation for an extended period of time, causing issues for customers and operations. Proactive maintenance, enabled by detailed diagnostic reports, allows operators to replace degrading hardware during planned windows, preventing the failed charging sessions that damage network reputation and drive customers to competitors.
Improved Revenue Management
With professional monitoring it is easy to drive successful recurring revenue through reduced EV charger downtime. If a site’s charge points are known to be reliable and in good working order, they will become a popular charging destination for EV drivers. High uptime is not just a customer satisfaction metric—it’s a profit lever that significantly improves the return on investment (ROI) for the entire charging infrastructure. Read more about how this applies to other assets in our blog on improving efficiency in facility management.
Enhanced Asset Protection and Security
While primarily focused on function, remote monitoring provides a crucial layer of security. EV charge points, especially in public-facing locations like retail showrooms, are valuable assets prone to vandalism or theft. The monitoring system can be seamlessly integrated with remote security monitoring to trigger visual verification protocols for any physical tampering or suspicious activity detected near the unit, enabling a faster response from emergency services or remote patrol teams. This combined approach is key to improving security without increasing on-site staff.
Full Fault & Diagnostics Reporting
Professional EV charger monitoring can provide real insights into a site’s EV charge point system and deliver detailed reports on issues, faults and fixes that can be easily presented to relevant stakeholders. These comprehensive diagnostics are essential for meeting regulatory compliance requirements, a growing concern for Charge Point Operators (CPOs) as the UK network expands. For a deeper understanding of compliance, see our post on what NSI Gold means for business compliance.
Monitoring EV Chargers With RMS
At RMS we uphold key values across all services we provide. We strive for continuous improvement, aim for simplicity, and are driven by customer satisfaction. All of these are reasons why we deliver the very best EV monitoring service on the market. Our team of monitoring operatives are NSI gold-approved ARC and highly experienced meaning we deliver a high-quality, professional service. For installers seeking a reliable partner, our blog details why RMS is the leading choice for security installers in the UK.
Our infrastructure is built for resilience, which is particularly important for critical non-security functions. We utilise redundant systems and backup protocols to ensure continuous service, even during unexpected power or network disruptions. This commitment to reliability extends across all our services, whether it’s managing EV chargers or providing fire alarm monitoring. Understanding how backup protocols are key for remote monitoring is central to our operational ethos.
We also provide a 24/7 customer helpdesk service, for a site’s EV drivers, supporting them with any issues they may have when using the charge points. Ensure no user is left unsatisfied by providing a premium EV charging experience. This is part of our comprehensive virtual concierge services that offer seamless customer interaction and support.
Get in Touch
If you’re looking for reliable EV charge monitoring for your site’s EV charge points, get in touch today.
Call us on 0330 002 1149 or contact us online here, for a free quote. One of the RMS team will be happy to answer any questions or queries.
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