As a security installer, your responsibility doesn’t end after completing the physical installation of alarm systems. In fact, one of the most critical decisions you help your clients make is choosing the right Alarm Receiving Centre (ARC) to monitor their security systems. The ARC is the beating heart of monitored security solutions – receiving alarms, verifying threats, and coordinating responses that can make all the difference during emergencies.
Selecting a professional, reliable ARC partner not only protects your clients but also enhances your reputation and the value of your services. But with so many monitoring providers available, how can you confidently choose the best ARC to partner with? This guide breaks down what security installers should look for in a professional ARC partner to ensure the highest standards of protection and service.
- Why the Right ARC Partnership Matters
- 6 Things to Look For in a Professional ARC Partner
- Why RMS is the Professional ARC Partner for Installers
- Choosing the Right ARC Partner is Essential
- Ready to Partner with a Professional ARC?
Why the Right ARC Partnership Matters
Monitored alarm systems are a critical deterrent against crime and a vital safety net. Recent statistics show that 26% of businesses in England and Wales were the victim of some form of crime in the last year, showcasing the need for alarm monitoring services.
When an alarm triggers, the ARC is responsible for promptly receiving the alert, verifying it, and initiating an appropriate response, whether that means contacting keyholders, emergency services, or providing live operator assistance.
If the ARC fails to respond swiftly and accurately, the whole security system’s effectiveness is compromised. Poor monitoring can lead to false alarms, delayed responses, and dissatisfied clients. On the other hand, a top-tier ARC partner enhances your installations, boosts customer confidence, and builds long-term business relationships.
6 Things to Look For in a Professional ARC Partner
1. Industry Accreditation & Compliance
First and foremost, always check whether the ARC holds reputable industry accreditations. These should be non-negotiable. In the UK, look for certifications from:
- National Security Inspectorate (NSI) Gold
- Security Systems and Alarms Inspection Board (SSAIB)
These accreditations prove the ARC meets stringent standards for operational processes, physical security, staff training, and system reliability. They also ensure compliance with key British Standards such as BS 5979 and BS EN 50518, which set out requirements for alarm monitoring centres.
Additionally, confirm that the ARC complies with GDPR and other data protection regulations, safeguarding your clients’ personal information.
Partnering with an accredited ARC guarantees that you and your clients benefit from proven quality, professionalism, and reliability.
2. Robust & Redundant Technology Infrastructure
The backbone of an ARC is its technology. Look for an ARC partner that invests in modern, resilient infrastructure designed to ensure uninterrupted service. Key technology features to consider include:
- Dual path signalling: Using multiple communication channels (such as IP and GSM) to transmit alarms reduces the risk of lost or delayed signals.
- Category II or higher facility classification: This reflects physical and operational robustness against threats and disasters.
- Failover systems: Backup power supplies and data failover protocols maintain monitoring operations during power outages or system failures.
- Cloud-based access and reporting: Installer and end-user portals that allow real-time system monitoring, diagnostics, and alarm history enhance transparency and service efficiency.
These features not only improve system reliability but also empower you as an installer to manage and support your clients better.
3. Fast, Professional Operator Response Times
In the security industry, every second counts. The ARC’s human monitoring operators are on the front line, assessing alarms and making critical decisions. When evaluating an ARC, ask about:
- Average operator response time: Industry best practice is to respond to alarm activations within 60 seconds or less. Top ARCs aim for even faster times.
- Operator-to-alarm ratio: Ensures operators are not overwhelmed, especially during peak periods.
- Staff training and retention: Well-trained operators reduce false alarms and respond appropriately to verified threats.
- 24/7 live human monitoring: Avoid centres relying on automated systems alone; human judgement is essential.
A professional ARC partner should be transparent about their response times and willing to share performance data.
4. Comprehensive & Flexible Monitoring Services
A good ARC offers more than basic alarm receipt and notification. Look for additional monitoring solutions that add value:
- Verified response protocols: Use of video verification, audio verification, or other technologies to confirm alarms before dispatching emergency services helps reduce false alarms and unnecessary costs.
- Keyholder management: Efficiently contacting designated keyholders and ensuring escalation protocols are followed.
- Mobile apps and real-time alerts: For installers and end-users, providing instant notifications and control options.
- Integration capabilities: Compatibility with smart home or building management systems to future-proof installations.
Choosing an ARC with a wide service offering means you can tailor solutions to your clients’ specific needs.
5. Transparent Reporting & Installer Support
As an installer, you need clear visibility into how your client’s alarm system is performing. Partner with ARCs that provide:
- Detailed reporting: Clear, easy-to-understand reports on alarm activations, operator responses, and outcomes.
- Installer portals: Real-time dashboards for system health and event monitoring.
- Dedicated account management: A single point of contact to resolve issues quickly and keep communication smooth.
- Training and marketing support: Assistance to help you grow your monitoring business and keep your skills current.
An ARC committed to supporting installers creates a partnership that benefits everyone – your clients, your business, and your reputation.
6. Proven Track Record & Strong Industry Reputation
Don’t just take promises at face value, research the ARC’s reputation.
- Client testimonials and case studies can offer insight into their reliability and service quality.
- Industry awards or recognitions can signal excellence.
- Longevity and growth in the market often reflect stability and professionalism.
Reputable ARCs are proud to showcase their credentials and client success stories.
Why RMS is the Professional ARC Partner for Installers
At Remote Monitoring Solutions (RMS), we understand the critical role ARCs play in protecting your clients and supporting your business. Our NSI Gold-certified ARC operates 24/7/365 with state-of-the-art dual path signalling, cloud-based portals, and a dedicated team of highly trained, handpicked operators.
We pride ourselves on:
- Industry-leading operator response times, with 98.5% of alarms responded to within 40 seconds.
- Flexible service offerings including video verification, keyholder management, and real-time alerts.
- Transparent reporting and installer support portals giving you full control and insight.
- A reputation built on trust, reliability, and unmatched customer service.
Partnering with RMS means you can confidently offer your clients the highest standard of monitored security, backed by a professional ARC that shares your commitment to excellence.
Choosing the Right ARC Partner is Essential
The ARC is the crucial link between your installed security system and effective emergency response. Choosing a professional, reliable ARC partner protects your clients, enhances your reputation, and grows your business.
When evaluating potential partners, focus on accreditation, robust technology, fast operator response, comprehensive services, transparent reporting, and proven reputation. This checklist will help you find an ARC that meets your high standards, and your clients’ expectations.
Ready to Partner with a Professional ARC?
If you want to learn more about how RMS can support your installations with dependable, accredited alarm monitoring services, get in touch today.
Call us at 0330 002 1149 to discuss your requirements and discover a monitoring partner you can trust.
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