Finding the right security monitoring provider for your company isn’t always easy. It is an important business decision and one that shouldn’t be taken lightly, especially when the safety and security of businesses, sites and individuals are at stake. That’s why we’ve put together a comprehensive list of the top things to consider when choosing a security monitoring provider for your business.
6 things to consider when choosing a security monitoring provider
1. Experience
The more experience a security monitoring provider has, the more knowledge they will hold and the more adaptable they will be to various situations, as well as being able to offer more flexible and reactive solutions. They will have worked through many more situations than a provider with less experience and will therefore be knowledgeable in their approach. They should then be able to offer numerous case studies and customer reviews on their service, further aiding in the decision-making process.
2. Range of Services
It’s important to make sure that a monitoring provider can provide the right services and solutions for the business at hand. Talk extensively with the provider and explain the company proposition and logistics, as well as the needs of the end-user. This ensures that the provider is aware of all aspects of the business and can work to provide the very best solutions, perhaps even some that weren’t thought to be needed! A wide range of services that are back up with good client reviews also shows that they are a professional company with the resources to offer multiple and reputable services which may prove to be useful long-term.
3. Accreditations
When choosing a monitoring provider, consider their accreditations. Among others, the NSI Gold accreditation is a key one to look out for as it signifies a gold standard within the security and fire safety industries. It indicates that the company has gone through various audits and complies with the most stringent standards within the industry.
4. Ongoing Support
The possibility of ongoing support is an important factor to consider when choosing a security monitoring provider. It’s important to feel in control of the security of your sites, even though they are being monitored by a third party, so knowing that there is ongoing support, no matter the time of day, is a key thing to know.
5. Customer Service
The level of customer service a provider has can really impact the user experience as well as the ways of working together. It’s important to consider a monitoring provider as an extension of a business, working as a partnership rather than a separate entity. Therefore, knowing that there will be a friendly team on the end of the phone who will go above and beyond to solve any issues or answer questions is a major benefit.
6. Total Cost
As with signing any business deal, it’s important to understand the total cost of a contract, including any additional add-ons that may crop up, before taking the plunge. Make sure the total monthly cost has been established when deciding on which monitoring provider to go with, to avoid any unexpected costs further down the line.
There are therefore some key points to consider when choosing your monitoring provider. At RMS, we are fully NSI Gold approved and committed to providing a wide selection of premium services with 5* customer service. We have extensive experience within the monitoring space and hand-pick our monitoring operative to ensure we have only the best, most experienced and knowledgeable talent.
If you’re interested in a new security monitoring contract or are looking to transfer an existing one then get in touch with the team today. Call us on 0330 002 1149 today for a FREE quote.
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