With the government banning the production and sale of gasoline vehicles from 2030, the demand for EV charge points is increasing. Many sites are beginning to introduce EV charge points for their workplace, fleet and public use, however, they do have their challenges. Many sites suffer from significant downtime and undiagnosed faults with their EV charge points, which leaves customers unhappy and their business unproductive. That’s where EV charge point monitoring comes in. In this article, we’ll answer all your EV charger monitoring questions and look at how RMS can support your EV-using sites.
Why Monitor EV Chargers?
Out-of-use and faulty EV charge points not only negatively affect efficiency, productivity and cost businesses financially but can also damage company reputations due to unsatisfied customers. However, with 24/7 EV charger monitoring, an alarm receiving centre (ARC) is instantly notified of any issues that arise with a charge point. This means a solution can be sought out quickly and efficiently.
Can You Monitor EV Chargers Yourself?
Put simply, yes. EV charge points can be monitored and checked manually by yourself, however, this is time-consuming, unproductive and leaves room for human error. It also means that you will need someone onsite to constantly monitor your charge point out of hours, a time when issues can still arise.
We recommend professional EV charger monitoring, for an easy, reliable and effective way to monitor your EV chargers around the clock, 24/7. This is not only a more cost-effective option, but also a much easier way of monitoring your electric vehicle charge points.
What Is EV Charge Point Monitoring?
EV charge point monitoring allows a site’s EV charges to be remotely monitored by an ARC and team of dedicated monitoring operatives.
1. If a charge point goes offline or there is an issue detected within the system, an alert is sent to the monitoring provider, instantly notifying them of the issue.
2. One of our highly trained monitoring operatives will identify the source of the problem.
3. The first port of call will be to resolve the issue remotely, usually before the end-user even realises there was an issue.
4. If the issue can’t be resolved remotely, the team will organise a maintenance visit and an engineer to be despatched.
What Are The Benefits of Professional Monitoring EV Chargers?
24/7 Support, All Year Round
A professional monitoring service means that regardless of the time or day, when an issue arises it will be resolved quickly and efficiently. A 24/7 service 365 days a year, ensures no issue is left unresolved.
Reduced EV Charge Point Downtime
Automatic fault detection means any issues can instantly be identified and the issue quickly resolved, therefore reducing EV charger downtime. Without remote monitoring, charge points could be left out unknowingly out of operation for an extended period of time, causing issues for customers and operations.
Improved Revenue Management
With professional monitoring it is easy to drive successful recurring revenue through reduced EV charger downtime. If a site’s charge points are known to be reliable and in good working order, they will become a popular charging destination for EV drivers.
Full Fault & Diagnostics Reporting
Proffesionally EV charger monitoring can provide real insights into a site’s EV charge point system and deliver detailed reports on issues, faults and fixes that can be easily presented to relevant stakeholders.
Monitoring EV Chargers With RMS
At RMS we uphold key values across all services we provide. We strive for continuous improvement, aim for simplicity, and are driven by customer satisfaction. All of these are reasons why we deliver the very best EV monitoring service on the market. Our team of monitoring operatives are NSI gold-approved ARC and highly experienced meaning we deliver a high-quality, professional service.
We also provide a 24/7 customer helpdesk service, for a site’s EV drivers, supporting them with any issues they may have when using the charge points. Ensure no user is left unsatisfied by providing a premium EV charging experience.
Get in Touch
If you’re looking for reliable EV charge monitoring for your site’s EV charge points, get in touch today. Call us on 0330 002 1149 or contact us online here, for a free quote. One of the RMS team will be happy to answer any questions or queries.
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