How Does an Alarm Receiving Centre (ARC) Work?

March 31, 2021

A business’ fire safety and security are critical to its every day running and overall success. Although security and fire safety measures such as alarms and cameras are beneficial, what happens when these are triggered out of hours or when it’s a false alarm? That’s where the work of an Alarm Receiving Centre (ARC) comes in. Keep reading to discover how an Alarm Receiving Centre works and discover how it could benefit your business and clients.


What is an Alarm Receiving Centre (ARC)?

An alarm receiving centre (ARC) is a facility that monitors an array of systems, from fire alarms, CCTV cameras to access control. The ARC is made up of a team of monitoring operatives, who are highly trained and monitor all systems 24/7, 365 days a year. These operatives receive a signal when an alarm is triggered and quickly action the appropriate response, if necessary. For example, the authorities, fire brigade and or the account holder.


What can an Alarm Receiving Centre (ARC) monitor?

An ARC can monitor more than just alarm triggers. Although this is a crucial part of their operations, ARCs can also monitor systems for faults and false alarms.

By monitoring for system faults, an ARC can identify issues and areas that could compromise site and staff safety and security. The majority of the time, these will be able to be fixed remotely by the ARC, meaning the client won’t need to pay for an engineer call out or waste valuable staff time waiting for the fix to be made.

False alarms are also something an ARC can monitor, identify and control. This will not only reduce the overall occurrence of false alarms but will prevent unwanted costs, emergency service call-outs, staff waiting time and system downtime.


What happens when an ARC receive alarms?

When an alarm is triggered it will send a signal to the Alarm Receiving Centre and this will be viewed by the team of monitoring operatives.

If the signal is received during the client’s working hours, a monitoring operative will immediately contact the key holder of the site to inform them of the activation and confirm it is not a false alarm. If confirmed to be a true trigger, the operative will initiate the most appropriate response for the situation.

If the signal is received out of the client’s working hours, it is assumed to not be a false alarm. Therefore, the operative will action an immediate response most appropriate to the situation trigger.


How do ARCs respond?

Multiple types of response that can be actioned by an ARC, dependent on the situation as well as what has been previously agreed with the client. Types of response can include: The police, fire brigade, an audio challenge, contacting the nominated key holder or the ARCs own response team.

Whichever response is chosen by the operative, it is actioned almost instantly to provide the fastest response possible to sort the issue, whether that be catching the intruder or putting out a fire.


How can Remote Monitoring Services (RMS) help?

At RMS, we are a 24/7 ARC facility that provides fire and security alarm system monitoring for installers across the UK with exceptional customer service. We are fully NSI Gold approved and provide reliable and fully bespoke monitoring solutions to give you and your customers full peace of mind.

By responding rapidly to system triggers, identifying and remotely fixing system faults as well as reducing false alarms, we help to improve business productivity and efficiency by reducing overall costs, time and compromised security from system downtime.

Find out more about us and how we can help you. Contact us for a free quote today.


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