Out of Hours Call Handling

Out of hours call handling is a cost-effective solution that enhances business efficiency and productivity by ensuring seamless communication beyond standard working hours. 

Eliminate the need for on-site staff during after-hours, ensuring that no customer inquiry goes unanswered, regardless of the time, with our Out Of Hours Call Handling Service. Continue to provide a high-quality customer experience during out of hours as RMS acts as an extension of your working hours team.

At RMS, our Out of Hours Call Handling service is flexible and entirely bespoke, tailored to the specific needs of your business and industry requirements

We can provide:

• Telephone Answering: We look after calls during out of hours, as if based in your business, using tailored call handling instructions confirmed with the business.
  
• Message Taking: We follow a pre-agreed answering template and accurately record customer messages for the business to review and action during regular business hours.
  
• Call Forwarding: We direct urgent calls to the appropriate on-call personnel to address immediate customer needs.
  
• Emergency Response Coordination: We initiate the necessary protocols in response to any critical situations or calls, ensuring swift action and resolution.

Regardless of the industry or size of the business or site, we have the capability to provide effective out of hours call handling services at a highly professional level.

Benefits of Out of Hours Call Handling

• Enhanced customer satisfaction
• Eliminates need for on-site personnel after hours
• Improved customer trust and loyalty
• Ensures all customer inquiries are addressed promptly
• Maintains seamless communication channels
• Cost effective solution

How Out of Hours Call Handling Works

Our dedicated team utilises your existing communication systems to manage after-hours calls. We monitor incoming calls during non-business hours, perform necessary actions such as telephone answering, message taking, call forwarding, and emergency response coordination, ensuring that all customer interactions are handled professionally and efficiently. Our tailored approach equips us to act as a seamless extension of the end-user.

What Happens Next?

If you are considering implementing an Out of Hours Call Handling service or wish to transition from an existing provider, we invite you to contact us at 0330 002 1149.

One of our RMS team members will be available to answer your questions and provide a free, no-obligation quote.