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Can Anyone Monitor CCTV Systems?

CCTV surveillance remote monitoring
January 9, 2024

Closed-circuit television (CCTV) systems have become an essential part of business security and protecting assets, property and people. Having a monitored CCTV system goes one step further, further enhancing the capabilities of video surveillance. However, the question arises: Can anyone monitor CCTV systems? In this article, we will unravel the myths and realities surrounding the monitoring CCTV systems.

Why Monitor CCTV Systems?

Many businesses choose to monitor their CCTV systems to maximise its capabilities, and many have seen a revolutionary change in the way they interact with their CCTV after doing so. By monitoring live footage for event triggers, such as intruders or other suspicious activity, businesses can be rest assured that no incident will go unnoticed, resulting in a swift response such as a police call out. This extra layer of protection can provide a sense of empowerment to businesses and is considered a worthwhile investment. 

Who Can Monitor CCTV Systems? 

Technically, anyone can monitor a CCTV system. However, there are certain solutions that are favoured over others to ensure a high level of security and protection is met.  

In-House Authorised Personnel

Some businesses may wish to monitor their own systems in-house. If so, this is usually done by authorised personnel such as security professionals, and managers of designated staff. A company can finely tune user permissions to ensure only a select number of authorised individuals can monitor the CCTV system, which helps to enhance site security without compromising sensitive information. 

However, those not professionally trained in remote monitoring and responses may not perform as well as those who are, especially when in a highly stressful situation, such as a site break-in. 

Third-Party Remote Monitoring 

A professional remote monitoring company can provide exceptional 24/7 monitoring of a site’s CCTV system, alongside rapid responses to any incidents. A remote monitoring provider will be connected to an alarm receiving centre (ARC), whereby they will be able to receive live updates of any incidents and provide tailored services and solutions to meet the needs of each site. These services could include 24/7 surveillance, real-time alerts, and the option for on-demand access to camera feeds. There will be a team of dedicated monitoring operatives, all of whom will have gone through extensive training in how to identify and respond to certain events, ensuring clients receive a seamless and secure experience, backed by industry-best practices.

Remote Monitoring for CCTV Systems

When it comes to the remote monitoring of CCTV systems, there are many aspects that make remote monitoring companies the right ones for the job. 

Security Protocols & Encryption

Maintaining the integrity of CCTV systems is paramount so remote monitoring businesses employ robust security protocols, including encryption and secure authentication methods, to safeguard against unauthorised access. By staying ahead of potential cyber threats, these businesses ensure the confidentiality and privacy of the monitored spaces, something which other monitoring solutions may not be able to do.

Compliance with Regulations

The remote monitoring industry operates within a framework of legal and regulatory guidelines. Understanding and adhering to these regulations is crucial for remote monitoring businesses as compliance ensures that monitoring practices are ethical, respectful of privacy rights, and aligned with the law. By using a remote monitoring company, a business can guarantee that its CCTV monitoring is being carried out in accordance with the latest standards and legal requirements. 

Technological Advancements

As technology advances, so does the landscape of remote monitoring. Innovations such as artificial intelligence and machine learning are being integrated into remote monitoring centres to enhance their monitoring capabilities. These advancements not only improve the overall efficiency and effectiveness of a remote monitoring company, but are something which an in-house team may not have access to.

CCTV Monitoring with RMS

In short, CCTV monitoring can be carried out by anyone, but in particular an in-house authorised team or outsourced to a dedicated remote monitoring company. At RMS, we specialise in CCTV monitoring and have a category 2 ARC and are NSI-gold approved, meaning we work to the highest industry standards. Our team of hand-picked operatives are the best in their sector and are highly experienced in CCTV monitoring. Focus your assets elsewhere as we take care of your remote monitoring needs. Simply get in touch for a free quote.

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