Policies

You Mean The World To Us…

You mean the world to us, our customers are at the heart of everything we do. Sometimes, we don’t get things always right. If a resolution can not be sought through an informal process we provide a formal complaints process to investigate your concerns and where applicable to instigate improvements in our services and processes.

Our full complaints policy is available to read here Complaints Policy.

Standing Still Is Boring…

Wen continually strive to improve our services through continuous improvement to ensure that we the service we deliver and how we deliver it is of the highest quality.

Our full quality policy is available to read here Quality Policy